Cookies Policy

What are Cookies?

A cookie is a small piece of data stored on your device by a website or application you've visited. It's used to help websites remember information about you, such as your preferences, login details, and browsing history.

Why are Cookies Used?

We use cookies for various purposes:

• To improve the performance and functionality of our site
• To tailor content and advertising to individual users' interests
• To track user interactions on our site
• To monitor browser settings and device types

Cookie Categories

Our website uses different types of cookies, categorized as follows:

Essential Cookies

These are necessary for our website's basic functionality. They include cookies that help us remember your login details or preferences.

• Purpose: Essential to the website's functioning.
• Types:
  • Session ID
  • Login token

Session Cookies

These are temporary and deleted when you close your browser session. We use them to store user data for a limited time, such as form inputs or cart contents.

• Purpose: Temporary storage of user input during browsing sessions.
• Types:
  • PHPSESSID (session ID)
  • c_cart_contents

Persistent Cookies

These remain on your device until you delete them. We use persistent cookies to store preferences or login details for future visits.

• Purpose: Persistent storage of user data for subsequent browser sessions.
• Types:
  • cookie_agreed_to_cookie_policy
  • user_preferences

Functional Cookies

We use these to improve the website's performance, such as analytics and crash reporting tools.

• Purpose: Performance optimization, error logging.
• Types:
  • Google Analytics (ga_session)
  • Intercom (ic_chat_id)

Analytics and Performance Cookies

These help us monitor user interactions on our site. We also use cookies for performance metrics and website improvement tasks.

• Purpose: Tracking usage patterns, performance analysis
• Types:
  • New Relic (NRAGENTID)
  • Hotjar

Preference and Language Settings

Cookies allow you to set preferences, like language or text size, that persist across sessions. We respect these settings.

• Purpose: Storing user preference data.
• Types:
  • language_set
  • font_size_selected

Login/Session Continuity

Some cookies help maintain login information for convenient re-login experiences.

• Purpose: Maintaining persistent login credentials.
• Types:
  • remember_me
  • last_login_id

Device Recognition and Security-Related Cookies

These are used to improve website security, enhance user experience on mobile devices, or recognize browsers and users.

• Purpose: Enhanced device recognition, security features implementation
• Types:
  • User-Agent String (uas)
  • Secure Cookie Flag

Browser Storage Technologies

Modern web applications increasingly use browser storage technologies like IndexedDB or LocalStorage to store data locally. These are subject to similar user consent procedures as cookies.

Third-Party Integrations and Cookies

We partner with various services, including analytics tools, marketing platforms, and social media networks, which may also drop cookies onto our website. We do not control these third-party activities; however, we take steps to ensure transparency about the companies involved.

Marketing or Communication Preferences and Cookie Consent Management

When you visit our site, a cookie policy banner will be displayed informing you of our use of cookies. To comply with relevant data protection regulations (like GDPR), users have choices regarding their consent status:

Browser Cookie Controls and Clearing or Disabling Cookies

If at any time you wish to review your cookies settings or delete stored cookies altogether:

• Click "Settings" in most browsers
• In the "Preferences" section, navigate to the cookie control menu (usually found within Advanced Settings)
• Choose one of two options:
  • Enable/Disable all cookies
  • Customize specific cookie permissions

Site Functionality Impact when Cookies are Disabled

Our site may not function as intended if you choose to disable essential cookies. Certain features might be unavailable or require additional action from you.

Technical Diagnostics and Performance Optimisation, Aggregated Analytics Information and User Experience Improvements

We collect various aggregated analytics data through tools like Google Tag Manager for operational improvement purposes:

• Cookie settings
• Page load times
• Device information

Using this insight allows us to continually enhance your experience on our website.